Help
Straight answers, from people who can change the product.
We do not have a public knowledge base yet — we would rather say that than put a search box in front of an empty one. What we do have is a small team that answers email, and the answers below to the questions we are asked most.
Getting help
Email us
Questions about your account, something that looks broken, or a change you want made. We aim to reply within one business day.
[email protected] →Check what is running
If something feels down, the status page says what we monitor, what we commit to today, and how to report an outage.
Status →Your onboarding contact
Customers get a named person during setup. They stay your contact afterwards — you do not get handed to a queue once you are live.
Contact →Asked most often
- Does every member of staff need to install an app?
- No. Floor staff — housekeepers, maintenance, porters — report over WhatsApp. You register them by phone number and they need no download. Printed QR codes open the right screen after a quick sign-in. Managers and supervisors use the web app in any modern browser.
- Do we have to change or replace our PMS?
- No. Vabumi runs alongside your PMS as the layer for what happens inside the building, and we adapt it to the PMS you run. Room status and the next arrival and checkout come from the PMS to drive the day’s cleaning; no guest identity does. See Works with your PMS.
- How long does setup take, and how much of our time does it cost?
- It depends on your property. We’ll go through it with you. Vabumi builds the spatial model of the property from floor plans, asset lists and photos, and sets up the routines.
- Is there a training day?
- No, and that is deliberate. Floor staff interact through WhatsApp and QR codes, which they already know how to use. Managers get an invitation to the dashboard at go-live and an optional thirty-minute walkthrough. If a tool needs a training day to be adopted, it will be worked around instead.
- Which languages does it handle?
- Staff speak or write in their own language. Vabumi detects it automatically, and task titles and descriptions are machine-translated into each reader’s own language. The interface itself ships in English, Norwegian, German, Spanish, Portuguese and Polish.
- Where does our data live?
- In Europe, and we name where: the database and file storage are on Supabase in Zurich, Switzerland; the application servers are on Railway in Amsterdam. Switzerland is adequacy-covered rather than in the EEA, which is why we say Europe and not “the EU”. Vabumi takes no guest identity from your PMS. The detail is on Security & Privacy, and every processor is named in Annex III of the DPA.
- Can we get our data out?
- Yes. You export a routine register PDF for any period you choose. If you leave, your data stays available for export for a reasonable period — see section 11 of the Terms.
- What happens when the AI gets something wrong?
- Every AI step has a manual route. Type a task instead of speaking it. Change the assignee or team yourself. Edit anything the AI filled in.
- Is there a minimum contract?
- We’ll go through it with you.
Still not answered?
Ask us directly, and we will tell you plainly if Vabumi is not the right tool for your operation.