Housekeeping

From checkout to ready.

Every room has one status, and housekeeping, the front desk and the manager all read the same one. Nobody phones the floor to ask.

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Floor 2 of the Vabumi Hotel, seen from above with its roof off, each room in its housekeeping colour: clean rooms green, inspected rooms blue, one room still dirty in red, and Room 209 grey, labelled out of order.

The day, end to end

One Friday, from the first checkout to the last arrival.

  1. The day's plan is published before the first shift: 18 turnovers, 16 stayovers, 4 arrival checks. Each room's minutes come from what is in it, so the Plan shows each person's hours against their shift.

  2. Water from the bath in 309 is coming through the ceiling of 209. The head of housekeeping takes both rooms out of order, each with its reason and an end date: Saturday. A task opens on each room.

  3. Each room attendant has the day's rooms on a phone, those with an arrival first. A turnover lists what to bring: linen for each bed, a towel set for each guest, the minibar refill.

Room 317

Not startedDeparture clean~64 min · 29 steps

A preview: the list follows the room until you start. Everything on it counts as OK unless you say otherwise.

Bring

2 towel sets · 1 bed linen 180 · 2 robes · minibar refill · 4 espresso pods · 1 spare toilet roll

Bedroom17 steps

BedGuest bed 180 — Strip, make up with fresh linen
Seating ×4Dust, check under the cushions
Desk and tables ×7Dust and wipe
WardrobeClosed wardrobe — Hangers, nothing left behind
Luggage rackLuggage bench — Wipe
KettleEmpty, rinse, restock the tray
Espresso machineEmpty the pods, refill 4
MinibarCount what was used, restock
SafeIn-room safe — Empty, leave open
Phone and clock ×2Wipe, reset the alarm
Iron and boardIroning board (stowed) — In place, cool, cord wound
Curtains ×3Open, hooks intact
ThermostatSet to 21 °C
RugRoom rug — Vacuum, corners straight
MirrorsFull-length mirror — Polish
Lights ×16All work
FloorVacuum, under the bed too

Bathroom12 steps

ShowerShower 0.9 × 1.2 — Clean, descale the glass, clear the drain
BathBath with screen — Clean, descale the screen, clear the drain
WCClean and sanitise
Basin and vanity ×3Clean, polish the tap
TowelsA fresh set for each guest
Robes ×2One on each hook
Hair dryerWorks
Toilet rollA new roll and a spare
BinEmpty, new liner
MirrorsMirror band — Polish
Lights ×3All work
FloorMop

Made from what is in this room.

Who does what

The room attendant

The day's rooms and each room's list, on a phone

The day's rooms, arrivals first. Start a room, walk its list, tap only what is wrong. The buttons, the reasons and what to bring are in the attendant's own language, one of six.

The supervisor

The same list, a second pair of eyes

A supervisor inspects against the list the room was cleaned by, and marks only what fails. The room gets a score, and what failed becomes a task on the thing. A room that passes is inspected, and ready. You decide who inspects, and whether a room waits for it.

The front desk

Which rooms are not ready

Today's arrivals, the rooms in house and the departures, with the rooms that are not ready. A room that becomes ready shows a few seconds later. The desk reads; it does not change the plan.

The head of housekeeping

The whole day on the Plan

Each person's rooms, their hours against the shift, and the room they are in now. Drag a room from one person to another, or share the unassigned rooms evenly. The standard is yours: edit its steps and their minutes in Vabumi.

The manager's screen

Every room, in its place and in its status.

Housekeeping in the workspace on Friday at three. Both guest floors on the rack, and Floor 2 on the model: Rooms 309 and 209 out of order, and the two arriving rooms still to clean.

Draft screenshot

The details that matter

  • Dirty, clean, inspected, out of service or out of order. Each room is in exactly one, and it means the same to housekeeping, the front desk and the manager.

It connects

  • Maintenance

    Found while cleaning, fixed by the right team

    A step that is Not OK becomes a task on the thing itself, for the team you set for that kind of fault. Anything else is reported on the room, from the phone or by WhatsApp.

    Maintenance

  • Your PMS

    Alongside your PMS

    Room status moves both ways between Vabumi and your PMS. We fit Vabumi to the PMS you use.

    Works with your PMS

Questions

What a head of housekeeping asks before a demo.

Does it replace our PMS?

No. Your PMS keeps the guest and the booking. Vabumi keeps the rooms' work: who cleans what, what is clean, what is out.

Will room status stay in step with our PMS?

Status moves both ways. A room done in Vabumi goes to your PMS; a room your PMS changes shows in Vabumi. Each side picks up the other's changes at the next exchange.

Who writes the checklists?

They start from two standards, a Departure clean and a Stayover service. The list for each room is made from what is in that room, so you do not write one per room type. You edit the steps and their minutes in Vabumi.

Does every step need a tick?

No. Everything counts as OK, and only what is wrong gets a tap. Pressing Done records the rest as OK, in the room attendant's name.

What happens to a room that is out of order?

It stays out. Rooms 309 and 209 went out on Friday morning, each with a reason and an end date. When Saturday came, nothing returned them by itself. The head of housekeeping returned them once the ceiling was dry. If your PMS returns a room, Vabumi follows it.

Do we have to inspect every room?

No, that is your choice. One setting decides whether a room is ready as soon as it is clean, or only once it is inspected. An inspection adds a second pair of eyes, a score, and a task for whatever the clean missed.

Our team speaks several languages.

Vabumi works in six: English, Norwegian, German, Spanish, Portuguese and Polish. Each person chooses their own for the buttons, the reasons and what to bring. The steps of a list are in the language your standard is written in.

What do room attendants need?

A phone with a browser. There is nothing to install.

What if someone is ill?

Record the absence and that person cannot be given rooms. Drag their rooms to the others; each one stays where you put it.

What if we have no PMS link?

A manager ticks the rooms leaving, and Vabumi plans their turnovers. You do without the arrival and guest marks, and the front desk's list of arrivals.

Request a demo.

Tell us about your hotel: how many rooms, and which PMS you use. Send the request, and we get back to you by email.

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Housekeeping: from checkout to ready · Vabumi Hospitality